I ordered the Colleague necklace in rose-gold. When it came, the chain had a small kink in it. I reached out to customer service & got a response very quickly. I was concerned because I paid the extra shipping to get the necklace shipped faster, as I needed to give the gift in 5 days. Customer service was very good, and immediately sent me out a replacement. They shipped it so fast, I was able to give it to my friend on her last day of work. It was perfect. I highly recommend them.