How many days does it take to deliver?
Orders are typically processed within 1-2 business days after being placed. Transit times and costs are below: Destination Transit Time :: Cost USA 3-5 business days :: Free Priority (USA) 1-3 business days :: Calculated at checkout...
read more
I'd like to place an order and have it sent directly to the recipient... is that possible?
Yes, absolutely! Just put the recipients name and address on the shipping details at checkout. For this reason, we do not include paper receipts in our orders. All receipts are through email, so make sure...
read more
Do you ship outside of the USA?
Yes, absolutely! We ship worldwide and shipping costs are calculated at checkout starting at $7.99 USD.
read more
I have sensitive skin - what’s in my jewelry?
At Dear Ava, we take precaution to ensure our precious gifts won’t irritate you. Our jewelry is made of steel, and 100% nickel free.
read more
How do I take care of my jewelry?
We recommend removing your jewelry before showering, swimming, applying lotion or perfume, exercising, washing dishes, and related activities. Store your jewelry in a cloth bag or by hanging it up for protection when you’re not...
read more
What if my order arrived damaged?
At Dear Ava, we care deeply not only about the quality of our jewelry, but the quality of experience it brings you and your loved ones. If your order does arrive damaged, contact us at delight@dearava.com and...
read more
What is the status of my order?
Drop us a line at delight@dearava.com for your order status, or follow the link in your email confirmation for delivery updates.
read more
What if I need to change or cancel my order?
Please reach out to delight@dearava.com to inquire about your order updates. We aren’t currently able to accept cancellations.
read more