What if my Dear Ava gift wasn’t the right fit?
If your Dear Ava order wasn’t the right fit, please reach out to email@example.com within 14 days of delivery. We will help make it right.
What if I need to change or cancel my order?
Please reach out to firstname.lastname@example.org to inquire about your order updates. We aren’t currently able to accept cancellations.
What is the status of my order?
Drop us a line at email@example.com for your order status, or follow the link in your email confirmation for delivery updates.
What if my order arrived damaged?
At Dear Ava, we care deeply not only about the quality of our jewelry, but the quality of experience it brings you and your loved ones. If your order does arrive damaged, contact us at firstname.lastname@example.org and we will make it right.
How do I take care of my jewelry?
We recommend removing your jewelry before showering, swimming, applying lotion or perfume, exercising, washing dishes, and related activities. Store your jewelry in a cloth bag or by hanging it up for protection when you’re not showing it off to the world.
I have sensitive skin - what’s in my jewelry?
At Dear Ava, we take precaution to ensure our precious gifts won’t irritate you. Our jewelry is made of steel, and 100% nickel free.